[deploy] add ticket sla, pipeline, automations, kb

prisma/schema.prisma

@@ -40,13 +40,41 @@ model Ticket {
   guildId      String
   topic        String?
   priority     String   @default("normal")
-  status       String
+  status       String   @default("neu")
   claimedBy    String?
   transcript   String?
+  firstClaimAt DateTime?
+  firstResponseAt DateTime?
+  kbSuggestionSentAt DateTime?
   createdAt    DateTime @default(now())
   updatedAt    DateTime @updatedAt
 }
 
+model TicketAutomationRule {
+  id        String   @id @default(cuid())
+  guildId   String
+  name      String
+  condition Json
+  action    Json
+  active    Boolean  @default(true)
+  createdAt DateTime @default(now())
+  updatedAt DateTime @updatedAt
+
+  @@index([guildId, active])
+}
+
+model KnowledgeBaseArticle {
+  id        String   @id @default(cuid())
+  guildId   String
+  title     String
+  keywords  String[]
+  content   String
+  createdAt DateTime @default(now())
+  updatedAt DateTime @updatedAt
+
+  @@index([guildId])
+}
+
 model Level {
   id        String   @id @default(cuid())
   userId    String