[deploy] add ticket sla, pipeline, automations, kb

src/utils/types.ts

@@ -21,11 +21,18 @@ export interface TicketRecord {
   guildId: string;
   topic?: string;
   priority?: 'low' | 'normal' | 'high';
-  status: 'open' | 'in-progress' | 'closed';
+  status: TicketStatus;
   claimedBy?: string;
   transcript?: string;
+  firstClaimAt?: Date | null;
+  firstResponseAt?: Date | null;
+  kbSuggestionSentAt?: Date | null;
+  createdAt?: Date;
+  updatedAt?: Date;
 }
 
+export type TicketStatus = 'neu' | 'in_bearbeitung' | 'warten_auf_user' | 'erledigt' | 'open' | 'in-progress' | 'closed';
+
 export interface ForumUser {
   discordId: string;
   forumUserId: string;